Warranty & Return

warranty period
The warranty period for ALLWEI power products is 5 years. In any case, the warranty period begins on the date of purchase by the original consumer. The purchase receipt of the first consumer purchase or other appropriate evidence is required to determine the start date of the warranty period.

returns
We have a 30 day return policy, which means you have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at support@allweipower.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at support@allweipower.com.

damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item so that we can assess and correct the problem.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), custom items (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted items or gift cards.

exchange
The quickest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

refunds
We will notify you once we receive and inspect your return and let you know whether or not the refund is approved. If approved, you will be automatically refunded to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post your refund.